Return Policy

Mumi Dolls Return Policy

 

Effective Date: [Insert Effective Date]

 

1. Return Eligibility

 

• Items must be returned within 15 days of the original purchase date.

• To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition as when you received it. The item must also have the original tags attached.

 

2. Non-Returnable Items

 

• Certain items are exempt from being returned:

• Items marked as “Final Sale”

• Underwear, swimwear, and hair accessories (for hygiene reasons)

• Gift cards

 

3. Return Process

 

• To initiate a return, please contact our Customer Service at [Insert Contact Information] or visit our website at [Insert URL].

• Include your order number, the item(s) you wish to return, and the reason for the return.

 

4. Return Shipping

 

• Customers are responsible for covering the return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return packages.

 

5. Restocking Fee

 

• All eligible returns are subject to a 15% restocking fee, which will be deducted from your refund amount.

 

6. Refunds

 

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed minus the 15% restocking fee, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

7. Exchanges

 

• We offer exchanges for items of the same value, subject to stock availability.

• If you need to exchange an item, please contact us to verify the availability of the replacement product.

 

8. Damaged or Defective Items

 

• If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product. We will provide instructions on how to return or replace the item at no cost to you.

 

9. Gifts

 

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, minus the 15% restocking fee, once the returned item is received.